<< Click to Display Table of Contents >> Navigation:  Administration > System Settings > Xitracs System Updater

This function is not available for SaaS (Concord hosted) systems.

 

For clients with a locally installed Xitracs system, the Updater function provides a convenient way to download and install newer versions of the application.

 

Caution. The updater function should be used by an IT professional who is familiar with the local Xitracs system configuration.

 

If your Xitracs system is up-to-date, a message will be displayed. If there is a new version of the software available, it will be listed as Recommended Version available. If there is a later Optional Version, this will also be displayed. If you are unsure of which version to install, contact your Concord representative or open a support ticket. Click on the Download link to copy the update file down from the Concord software update server. When the download is complete, an Install link will appear next to the update file. Click on this link to initiate the update process.

 

Initiating the update process will cause the Xitracs application to go offline. You should make sure there are no users logged on before starting the update. You can check this via System Administration > Current Sessions.

 

Once started, the update process will take approximately five minutes. On completion, a message will be displayed and you will be able to logon to the Xitracs system again. The new version will be displayed on the main System Administration menu page. Sometimes, because of a local server permissions restriction, the Xitracs system may fail to restart automatically after the update. You will need to restart the Xitracs service manually.